ace360 Terms and Conditions

1 General Provisions

These terms and conditions apply to the use of the ace360 platform and its services. By accessing the ace360 website or creating an account, you are considered to have agreed to these terms. If you do not agree with any part of these terms, please refrain from using ace360's services.

ace360 reserves the right to amend these terms at any time. If you continue to use the platform after updated terms have been published, you will be considered to have automatically accepted the new terms.

In these terms, "ace360", "we", and "our" refer to the entity operating the ace360 platform. "User", "you", and "your" refer to any person registered on or using ace360's services.

2 Account Registration and Eligibility

To open an account on ace360, the following conditions must be met:

• You must be at least 21 years old. No person under the age of 21 may participate in ace360's casino or betting services.
• Each person may open only one account. If a person holds multiple accounts, they will all be closed.
• All information provided at the time of registration must be true, accurate, and complete.
• The account is for personal use only. Placing bets on behalf of a third party or allowing a third party to operate the account is prohibited.
• The mobile number and email address provided at registration must be active.

ace360 reserves the right to decline any registration request without providing a reason. If it is later found that a user registered using false information, their account will be closed immediately and any funds held may be forfeited.

3 Account Verification and Security

ace360 may carry out an identity verification process when required. As part of this process, users may be asked to submit any of the following documents:

• Copy of National ID (NID) or passport
• Proof of current address (such as a utility bill or bank statement)
• Proof of ownership of the payment method

It is entirely the user's responsibility to keep their username and password confidential. Use a strong password and change it regularly to keep your account secure. ace360 will not be held responsible for any activity resulting from someone else knowing your password or logging in without your permission.

4 Deposits and Payment Methods

The following payment methods are accepted for deposits on ace360: bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla Bank, BRAC Bank, or other major commercial banks). The minimum deposit for any method is ৳100.

The following rules apply to deposits:

• Only use a payment method registered in your own name.
• Payments from a third party's mobile number or bank account are not accepted.
• ace360 does not charge any additional fees on deposits.
• ace360 will not be responsible for deposits made using incorrect information.

Each deposit will be added to your balance only after it is confirmed in ace360's account. For any deposit-related issues, contact 24/7 live chat.

5 Withdrawals and Fund Transfers

To withdraw funds from ace360, you must use the same payment method used for the deposit: bKash, Nagad, Rocket, or bank transfer. The minimum withdrawal amount is ৳800.

5.1 Processing Time

Approved withdrawal requests are generally processed within 30 minutes to 3 hours. However, in some cases, additional time may be required for identity or security verification.

5.2 Withdrawal Conditions

• Account verification must be completed before making a withdrawal.
• Wagering requirements must be met before withdrawing funds obtained from a bonus (see section 6 for details).
• ace360 may request additional documents if needed, which the user must submit within the specified time.
• Only one withdrawal request may be active at a time.

6 Bonuses and Promotional Offers

New members at ace360 will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. Please read the following rules carefully before claiming a bonus.

6.1 Wagering Requirements

Before withdrawing winnings from a bonus, you must wager 20 times the bonus amount. For example: if you deposit ৳1,000, you will receive a ৳2,000 bonus and your total balance will be ৳3,000. To withdraw the bonus, you must place bets totalling ৳2,000 × 20 = ৳40,000.

Alternatively: depositing ৳20,200 earns a ৳20,000 bonus, giving a total balance of ৳40,200. To meet the wagering requirement, bets totalling ৳20,000 × 20 = ৳4,00,000 must be placed.

6.2 VIP Cashback

ace360's VIP programme has three tiers — Bronze, Silver, and Gold. Cashback is paid on net losses each week:

• Bronze members — up to 0.5% weekly cashback
• Silver members — up to 1.0% weekly cashback
• Gold members — up to 1.5% weekly cashback

Example: if a Silver member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 1.0% = ৳200 cashback. To move up a VIP tier, you need to remain regularly active — there is no fixed turnover threshold; ace360 determines a member's tier based on overall activity.

7 Betting and Gaming Rules

The following general rules apply to all betting and gaming activity on ace360:

• Once a bet is confirmed, it cannot be changed or cancelled.
• ace360 reserves the right to review any transaction resulting from a technical error and cancel it if necessary.
• In sports betting, if a match is cancelled or postponed, the outcome of the bet will be determined in accordance with ace360's established rules.
• In live casino games, if a connection is lost, the data recorded on ace360's servers will be considered final.
• ace360 reserves the right to suspend or permanently close any game or betting service.

Under ace360's responsible gaming policy, users may set deposit and betting limits for themselves. Please read ace360's full responsible gaming guidelines.

8 Prohibited Activities

The following activities are strictly prohibited on the ace360 platform:

• Creating or operating multiple accounts for the same person.
• Using artificial or structured betting patterns to fulfil bonus requirements.
• Using fraudulent payment methods or forged documents.
• Attempting to gain unauthorised access to another user's account.
• Attempting to hack ace360's software or systems, or to gain unauthorised advantages.
• Using ace360 for money laundering or any other financial crime.
• Harassing or abusing other users.

9 Account Suspension and Closure

ace360 may temporarily suspend or permanently close any account in the following circumstances:

• Breach of these terms and conditions
• Failure to complete identity verification or provision of false information
• Evidence of fraudulent or suspicious activity
• A legal requirement to close the account

Users may also contact ace360's support team at any time to request closure of their account. If an account is voluntarily closed, any valid balance will be returned.

10 Privacy and Data Protection

ace360 treats the protection of users' personal data as a top priority. We store your data using SSL encryption and modern security technology. ace360 never sells your personal information to third parties.

ace360's Privacy Policy sets out in detail how data is collected, stored, and used. These terms and the Privacy Policy complement each other.

11 Limitation of Liability

ace360 accepts no liability in the following cases:

• Loss caused by internet disconnection or technical errors
• Unauthorised access to an account due to the user's own negligence
• Failure or delay by a third-party payment service provider
• Force majeure events (war, natural disaster, government orders, etc.)

ace360 always strives to provide accurate information; however, if any error is found on the platform, ace360 will correct it within a reasonable time. For more information about ace360, visit our About Us page.

12 Changes to Terms

ace360 may partially or fully amend these terms and conditions at any time. Updated terms will be published on this page and the "Last Updated" date will change accordingly.

For significant changes, ace360 may send a notification to the registered email or mobile number. However, it is the user's responsibility to check these terms regularly.

If you have any questions about these terms, contact ace360 via 24/7 live chat or email. For common questions, visit the FAQ section, where answers to frequently asked questions are provided.