ace360 FAQ — Withdrawals, Bonus and Deposits

Withdrawals at ace360 generally take 30 minutes to 3 hours to process. If the amount is large or additional verification is needed, it may take a little longer. In most cases, bKash, Nagad and Rocket transfers arrive within about an hour of submitting the request. Bank transfers may take somewhat longer.

The withdrawal system at ace360 runs 24 hours a day, 7 days a week. Whether it is night or a Friday or Saturday, the standard processing time of 30 minutes to 3 hours applies to all withdrawal requests. During busy periods on special days there may be a slight delay, but the service is never closed.

The minimum withdrawal amount at ace360 is ৳800. The same limit applies to all methods — bKash, Nagad, Rocket or bank transfer. A withdrawal request below this amount will not go through, so it is best to submit a request only once your balance is sufficient.

If a withdrawal request is pending, first wait up to 3 hours — this falls within the normal processing time. If more than three hours have passed and the funds have not arrived, contact ace360's 24/7 live chat. Having the request details on hand (time, amount, payment method) will help resolve the issue faster.

Yes. For the ace360 welcome bonus, winnings from the bonus can be withdrawn after wagering the bonus amount 20 times. For example: depositing ৳1,000 gives you a ৳2,000 bonus — total balance ৳3,000; you must complete ৳2,000 × 20 = ৳40,000 in wagers before withdrawing. This condition does not apply to your original deposited funds.

ace360 offers four withdrawal methods: bKash, Nagad, Rocket and bank transfer. For mobile banking users, bKash and Nagad are generally the easiest due to their familiar interface and faster processing. For bank transfers, institutions such as Sonali Bank, Dutch-Bangla Bank or BRAC Bank can be used. Choose whichever suits you best.

After opening a new account at ace360, the welcome bonus is added automatically when you make your first deposit. The bonus is 200% — meaning you receive double your deposit amount as a bonus, up to a maximum of ৳20,000. No separate code or application is needed — just make your first deposit.

No. At ace360, each player is entitled to one welcome bonus — attempting to open multiple accounts using the same name, mobile number, ID or device is against the rules. If such activity is detected, the account may be closed and the bonus forfeited. Please read ace360's terms and conditions for full details.

If you want to cancel a bonus after claiming it, you can contact ace360's live chat support. Keep in mind that cancelling the bonus will remove the bonus balance and any winnings earned from it. Only your original deposited funds will remain in the account. This decision is final — the welcome bonus cannot be reclaimed afterwards.

The wagering requirement for the ace360 welcome bonus is 20 times the bonus amount. For example: if you deposit ৳1,000 you receive a ৳2,000 bonus, giving a total balance of ৳3,000; you must complete ৳2,000 × 20 = ৳40,000 in total wagers before withdrawing. Another example: depositing ৳20,200 gives a ৳20,000 bonus → total balance ৳40,200; wagering requirement is ৳20,000 × 20 = ৳4,00,000.

Slot games at ace360 count fully towards bonus wagering. Games from providers including PG Soft, Pragmatic Play and JILI in the slots section are eligible for bonus use. How much live casino or sports bets count may vary according to the terms and conditions. Check the terms and conditions or ask via live chat for accurate information.

The 200% bonus at ace360 means you play with twice your deposit as additional balance — that is a clear benefit. However, there is a condition: you must complete 20 times the bonus amount in wagers before withdrawing bonus winnings. Planning with this condition in mind makes it possible to use the bonus effectively. There is no wagering requirement on your original deposited funds.

To play any game at ace360 — slots, live casino or sports betting — the minimum deposit is ৳100. This applies to all payment methods: bKash, Nagad, Rocket and bank transfer — each starts from ৳100.

After logging in to ace360, go to the cashier or deposit section. Select bKash as the payment method, enter the amount (minimum ৳100), then follow the instructions to complete the payment from your bKash app or via USSD (*247#). Once successful, the balance will be added to your account automatically.

Sometimes a deposit may take a little time to appear due to network delays. First wait 5–10 minutes and refresh the page. If it still has not appeared, get your bKash or Nagad transaction ID (TrxID) and contact ace360's live chat. Providing the correct details will help resolve the issue quickly.

ace360 does not separately publish any information about deposit fees. However, mobile banking providers (bKash, Nagad, Rocket) may apply their own send money charges according to their policies — these belong to the respective platforms, not to ace360. It is worth checking the charge policy of your payment app before making a deposit.

ace360 currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, major commercial banks such as Sonali Bank, Dutch-Bangla Bank, BRAC Bank or Islami Bank can be used. The minimum deposit is ৳100 for all methods.

The deposit system at ace360 is available around the clock. Money can be deposited at any time, day or night, via all mobile banking methods including Nagad. However, if Nagad itself has a maintenance window, there may be a brief delay during that time — the ace360 deposit gateway remains open and waiting.

To keep your ace360 account secure, use a password that is at least 12 characters long and combines uppercase letters, lowercase letters, numbers and special characters (such as @, #, !). Do not create a password using your name, date of birth or mobile number. Keep a separate password for ace360 that you do not use on any other site — reusing passwords across sites is a security risk.

Yes. ace360 uses SSL (Secure Socket Layer) encryption, which means all data exchanged between your browser and the site's server — login details, deposits, personal information — is encrypted. When accessing the site, a padlock icon in the URL bar confirms the connection is secure. Read ace360's privacy policy for full details on data protection.

Fraudsters create fake sites that look like ace360 to steal usernames and passwords. To stay safe: verify the URL before every login (the correct domain is ace360login.cam), do not click unknown links from SMS or social media — type the address directly into your browser — and bookmark the site. If in doubt, ask via live chat.

Never. ace360 will never ask for your OTP, bKash PIN, Nagad PIN or bank password — not by phone, chat or email. If someone claiming to be an ace360 representative asks for these, it is fraud. End the conversation immediately and report it through ace360's official live chat. Read the responsible gaming page to learn more about playing responsibly.

Public Wi-Fi networks carry a risk of data interception. Even though ace360's SSL encryption provides protection, security experts advise against conducting financial activity on public networks in cafes, airports or shopping malls. Where possible, use your own mobile data or a trusted home network — especially when depositing or withdrawing.

The minimum age for all casino and betting activity at ace360 is 21+. This is not just a rule — the risk of developing a gambling addiction is much higher at a younger age. Age will need to be verified during account verification, and any account found to belong to an underage user will be closed immediately. Follow this rule for your own safety and that of your family.