ace360 Privacy Policy

1 Introduction and Scope

ace360 places the highest importance on the security of its users' personal information. This privacy policy applies to all services provided through the ace360login.cam website and its associated mobile applications.

The purpose of this policy is to clearly inform you what type of information ace360 collects, why it collects it, and how that information is used and stored. Your rights over your own information are also described here in detail.

ace360's services are only for individuals aged 21 or above. ace360 does not intentionally collect information from any minor. If ace360 becomes aware that information from a minor has been collected, that information will be deleted immediately.

2 What Information Is Collected

2.1 Information Provided Directly

When you register an account on ace360 or use its services, you directly provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details for identity verification
• Payment information (such as bKash, Nagad, Rocket, or bank account details)
• User preferences and preferred language of communication

2.2 Automatically Collected Information

When you use the ace360 website or app, some information is collected automatically:

• IP address and device type
• Browser version and operating system
• Login time and session duration
• Analytics data on pages visited and click patterns
• Information collected through cookies and similar technologies

2.3 Information Received from Third Parties

In some cases, ace360 may collect information from third-party service providers for the purpose of identity verification or fraud prevention. This information is used solely to ensure security.

3 Purpose of Data Use

ace360 uses collected information for the following legitimate purposes:

• Account management: Creating, verifying, and maintaining your account.
• Service delivery: Processing deposits, withdrawals, and gaming activity.
• Security: Detecting and preventing fraudulent activity and unauthorised access.
• Legal compliance: Adhering to applicable laws and regulations.
• Communication: Sending important account-related notifications and providing support.
• Service improvement: Analysing user experience to improve the quality of ace360's services.
• Promotional communication: Sending information about bonuses and offers based on your consent.

ace360 never sells your information or transfers it to third parties for commercial purposes.

4 Data Storage and Security

ace360 follows industry-standard security practices to keep your information safe. All data is transmitted via SSL encryption and remains encrypted when stored on servers.

4.1 Security Measures

• Use of 256-bit SSL encryption technology
• Regular security audits and vulnerability testing
• Two-factor authentication (OTP-based) system
• Data access controls for internal staff
• Automated systems for monitoring suspicious activity

4.2 Data Retention Period

ace360 retains your information while your account is active. After an account is closed, certain information may be retained for as long as necessary to meet legal obligations. Once no longer needed, information is securely deleted or anonymised.

5 Data Sharing and Third Parties

ace360 may share your information with third parties in the following limited circumstances:

• Payment processors: Only to the extent necessary to complete bKash, Nagad, Rocket, and bank transfer transactions.
• Identity verification services: As part of the KYC process, solely for verification purposes.
• Technology partners: Technology support providers required to operate ace360's services, who are bound by data confidentiality agreements.
• Legal authorities: When required by a court order or applicable law.

Outside of the circumstances listed above, ace360 never discloses your personal information to third parties.

6 Cookies and Tracking Technology

The ace360 website uses cookies. Cookies are small text files stored in your browser that help improve the quality of the service.

6.1 Cookie Usage

• Essential cookies: To maintain login sessions and ensure security. Without these, the site cannot function properly.
• Functional cookies: To remember your language preference and account settings.
• Analytics cookies: To review site usage and improve the service. These cookies do not yield personally identifiable information.

6.2 Cookie Control

You can delete or disable cookies from your browser settings. However, doing so may cause some ace360 services to not function properly.

7 Your Rights

As an ace360 user, you have the following rights over your own information:

• Right to access: The right to know what information ace360 holds about you.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Right to deletion: The right to request deletion of your information in certain circumstances, provided it does not conflict with legal obligations.
• Right to restrict processing: The right to request that your information not be used for specific purposes.
• Right to object: The right to object to marketing communications or profiling.
• Right to data portability: The right to receive your information in a machine-readable format where applicable.

To exercise any of the above rights, contact the ace360 support team. ace360 provides support 24/7 in both Bengali and English via live chat and email.

8 Responsible Gaming and Data Use

ace360 also uses user information for responsible gaming purposes. By reviewing patterns in your gaming activity, ace360 may take precautionary steps where needed — such as offering self-exclusion or deposit limit options.

Information collected for this purpose is used solely for the user's wellbeing and is not disclosed to third parties for commercial purposes.

9 International Data Transfers

ace360's servers and processing infrastructure may be located in various countries. If your information is transferred to such a country, ace360 ensures that the data protection standards in that country are equivalent to or higher than those described in this policy.

Third-party service providers are contractually obligated to maintain data confidentiality with ace360. ace360 regularly reviews the proper implementation of these agreements.

10 Policy Changes and Notifications

ace360 may update this privacy policy when necessary. If any significant changes are made, ace360 will notify users in advance via email or through the platform. The updated policy will take effect from the date of publication.

Continued use of ace360's services will be considered as your agreement to the updated policy. It is therefore advisable to review this page from time to time.

For any questions about this privacy policy, you may visit ace360's FAQ section or contact the support team directly.

11 Contact Information

If you have any questions, requests, or complaints regarding this privacy policy, contact the ace360 support team through the following:

• Live chat: Available 24 hours a day, 7 days a week on the ace360 website
• Email: [email protected]

The ace360 support team is able to respond in both Bengali and English.